What to Expect

Our treatment is always confidential and individualized to your needs.

  • Upon arrival, you will complete the BHUC check-in with our receptionist.
  • Next, our medical assistant will bring you to one of our clinic rooms and do a quick check to make sure that you are physically stable.
    • You will be referred to the nearest emergency room if we find that you are in need of immediate treatment for physical concerns (i.e.risk of stroke, substance detoxification, etc)
  • A therapist will then come in to speak with you about what brought you in, your therapeutic history, and any other concerns you may have about your wellbeing.
    • This might include questions about food and housing stability, primary care, and transportation barriers.
    • Based on these discussions, we will provide options for continued care, including finding the best agency to meet your needs, figuring out ideal appointment times, and offering community referrals.
  • If applicable, you’ll be able to speak with a psychiatric provider during your visit about medication options and work together to create a plan that meets your individual needs.
    • This may include starting a new medication, changing current medications, or refilling mental health medications you have been taking to ensure you do not run out before your next scheduled appointment.
    • We are able to write prescriptions that day, so you can go straight from your BHUC visit to your pharmacy to pick up needed medications.
    • We also take into consideration the cost of the medications and will work with you closely to find the most affordable pharmacy option for your needs.
  • At the end of the visit, you will be given a summary of your upcoming appointments with the BHUC and other providers. We will review the appointments and locations of ongoing providers to ensure there are no barriers to you attending any follow-up care appointments.
    • These appointments and referrals will be tailored to fit the specific needs you have expressed during the visit. They may include:
    • Appointments for ongoing therapy or medication management services
    • Appointments for primary or specialty physical care
    • Appointments or information about obtaining housing
    • Referrals to agencies that can provide food, clothing, low-cost goods, or other in-kind resources


  • To start therapy or medication management services, please visit the main Carolina Outreach website or contact the Referral Line at 844-866-1166.

Our services include the following:

Nursing Assessment – This is the first step, where our nurses make sure you are physically stable and appropriate for the services BHUC offers.

Crisis Counseling – You can speak to a trained clinician about current crises and potential solutions. We can provide counseling and de-escalation, and evaluation of mental health or substance use needs.

Provider Referral – We can connect you to a local provider who can meet your ongoing therapeutic or psychiatric needs in a timely manner. We will make sure that we create a plan that will allow you to have continuous access to medications and therapeutic services.

Psychiatric Services – You can meet with a psychiatrist or psychiatric nurse practitioner to discuss medication needs or concerns, and start or refill medications when appropriate.

Case Management – You can review potential referral options with a clinician and obtain community referrals and treatment processes for each of the services. We attempt to address your needs in order to provide a more stable foundation for continued health. Case management services can be as basic as connection to primary care, referrals to food pantries, or even connection with exercise at the YMCA to relieve stress. We link you to different community resources within your county of residence, and work to ensure a smooth transition to those outside agencies.

Discharge Plan – We schedule appointments for ongoing care and review these with you to address any barriers to you following through with these referrals. At the end of a visit, you will leave the office with the information and tools you need to succeed with our plan of care. This discharge summary will include a detailed crisis plan if applicable, the dates, times, addresses, and any other pertinent information for your upcoming appointments and referrals, instructions for any medication that you may be taking after leaving the office, and the information from your nursing assessment.